Datacapture

Touchpoints are a highly effective way to capture customer information and can be intrinsic to the success of a retail business. Whether you are developing an application form for a loyalty programme or gleening invaluable customer feedback you need a system that not only provides easily managed and formatted data but allows you to analyse and interpret that information ensuring business decisions are well-informed.

Applications offered

• Lead generation & appointment setting
• Point of service or sale feedback & surveys
• Customer or visitor information capture
• Staff surveys & feedback
• Market research
• Loyalty schemes
• Customer database development

Features

• No internet connection required
• Either held on secure remote server or fully integrated into existing systems
• Pre-configured processing rules
• Access to data in near real time
• Analysis & reporting services available