Loyalty Programme Touchpoints

Loyalty Programme Touchpoints are an effective way of engaging customers with your loyalty programme.  They allow your customers to apply for a loyalty card using a kiosk style touchpoint reducing administration time whilst ensuring the standardised collection of customer data.  They can also be used to facilitate a two-way value exchange between your business and the customer.  Firstly the Touchpoint can be used to provide tailored rewards and offers to customers and supply information about products, events and services.  Secondly customer surveys and feedback questionnaires can be used to gradually build up customer data to  support analysis and customer segmentation. 

Integrated with Retail Intelligence and your EPOS system we can offer an end-to-end loyalty programme solution providing easily managed and formatted data that allows you to develop well-informed business strategies.

Applications offered

• Loyalty Programme Application Forms and Updates
• Point of service or sale feedback & surveys
• Customer or visitor information capture
• Market research
• Customer database development

Features

• No internet connection required
• Either held on secure remote server or fully integrated into existing systems
• Pre-configured processing rules
• Access to data in near real time
• Analysis & reporting services available